Shipping & Refunds
Last updated September 20, 2026 · DRAFT pending attorney review
Handling time
Orders placed before 12 PM Pacific on a business day ship the same or next business day. We do not ship on weekends or U.S. holidays.
Carriers and transit
USPS Priority Mail or UPS Ground within the United States, typically 2 to 5 days. Every order includes tracking. We currently ship only within the United States.
Packaging
Products are lyophilized (freeze-dried) and stable at room temperature in transit. They ship in a plain, unmarked mailer with a rigid insert. Store as directed on arrival.
Damaged, incorrect, or missing items
Email us within 7 days of delivery with your order number and a photo. We replace or refund at our expense.
Lost packages
If tracking shows no movement for 10 business days, contact us and we will open a carrier claim and reship or refund.
Returns
Unopened products in original packaging may be returned within 14 days of delivery for a refund less shipping. Opened products cannot be returned. Refunds go to the original payment method within 5 business days of receipt.
Address errors
Check your address at checkout. Packages returned to us because of an incorrect address can be reshipped for the cost of postage.